1. Order Cancellation

Orders may be cancelled before dispatch. Once the order has been dispatched, cancellation requests may not be accepted.

2. Refund Eligibility

Refunds may be provided under the following circumstances:

• Product received is damaged.
• Product received is defective.
• Wrong product delivered.
• Order cannot be fulfilled by the Company.

3. Non-Refundable Situations

Refunds may not be granted for:

• Change of mind.
• Incorrect address provided by the customer.
• Products damaged after delivery.
• Delay caused by external logistics providers.

4. Refund Process

Customers must notify the Company within [X] days of receiving the product.

Supporting documents may include:

• Order Number
• Photographs of damaged product
• Proof of purchase

5. Refund Timeline

Approved refunds will be processed within 7–15 business days through the original payment method.

6. Company’s Decision

The Company reserves the right to approve or reject refund requests after verification.